@viewmountain wrote:
Hello Support,
I'm experiencing issues where we send print jobs from a published Citrix app to PDFCreator printer to print in PDF. The print jobs shows in the print queue, but then disappeared. There are no files saved in the target auto-save directory. We tested printing directly from Windows and it worked fine. We already uninstalled PDFCreator, McAFee, turned off firewall, checked folder security permissions and setup up properly.
Can you please help. Below is the log.2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.LogOutputFiles: Created 1 output files.
2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.LogOutputFiles: 1. Output file: C:\Users\Administrator\Desktop\PDFCW1\PDFC-.pdf
2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Starting Actions
2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Calling Action DefaultViewerAction
2016-11-14 05:01:16.6303 [Debug] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Conversion.Actions.Actions.DefaultViewerAction.ProcessJob: Launched Viewer-Action
2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Conversion.Actions.Actions.DefaultViewerAction.OpenJobOutput: Open file(s) with default programm
2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Conversion.Actions.Actions.DefaultViewerAction.OpenJobOutput: Openend (only first) file: C:\Users\Administrator\Desktop\PDFCW1\PDFC-.pdf
2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Action DefaultViewerAction completed
2016-11-14 05:01:16.6303 [Debug] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.CleanUp: Cleaning up after the job
2016-11-14 05:01:16.6483 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: Job finished successfully
2016-11-14 05:01:16.6483 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: Calling job completed event
2016-11-14 05:01:16.6483 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJobs: Removing job from Queue
2016-11-14 05:01:59.9937 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: All synchronized threads have ended
2016-11-14 05:01:59.9937 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.PrepareShutdown: Preparing PipeServer for ShutDown
2016-11-14 05:01:59.9937 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.Shutdown: Shutting down the application
2016-11-14 05:02:00.0007 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.Shutdown: Exiting...
2016-11-14 05:02:00.0007 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.SaveSettings: Saving settings
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Profiles:
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles:
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: High Compression (small file)
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: High Quality (large file)
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: JPEG (graphic file)
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PDF/A (long term preservation)
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PNG (graphic file)
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Print after saving
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: TIFF (multipage graphic file)
2016-11-14 05:02:00.1507 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.Shutdown: Stopping pipe server
2016-11-14 05:02:00.1637 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.Editions.EditionBase.ProgramBase.Main: Ending PDFCreator
2016-11-14 05:02:58.9652 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting attempt 1:
2016-11-14 05:02:58.9964 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Starting pipe server
2016-11-14 05:02:58.9964 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.StartServer: Starting pipe server thread
2016-11-14 05:02:58.9964 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Reloading settings
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Profiles:
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles:
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: High Compression (small file)
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: High Quality (large file)
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: JPEG (graphic file)
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PDF/A (long term preservation)
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PNG (graphic file)
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Print after saving
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: TIFF (multipage graphic file)
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Finding spooled jobs
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Looking for spooled jobs in 'C:\Users\Administrator\AppData\Local\Temp\PDFCreator\Spool'
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MainWindowStart.StartApplication: Starting main window
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting MainWindowThread thread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread MainWindowThread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: TryStartApplication: True
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting update check thread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread UpdateThread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting Cleanup thread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting CleanUpThread thread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread CleanUpThread
2016-11-14 05:02:59.0900 [Debug] 6100-12 (UpdateThread) pdfforge.PDFCreator.UI.ViewModels.Assistants.Update.UpdateAssistant.UpdateThread: Launched UpdateThread
2016-11-14 05:02:59.1056 [Debug] 6100-12 (UpdateThread) pdfforge.PDFCreator.UI.ViewModels.Assistants.Update.UpdateAssistant.Update: Update period did not pass. Next Update is set to: 19/11/2016 00:05:39
2016-11-14 05:02:59.1212 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.Shutdown: Waiting for all threads to finish
2016-11-14 05:02:59.1212 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: Waiting for all synchronized threads to end
2016-11-14 05:02:59.1212 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: 1 Threads remaining
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